Age Check

Please verify your age to continue.

Free Shipping - 14 Day Returns

    Item has been added

    Refund Policy

    Refund Policy for Heart and Hearth

    Effective Date: 1/22/2025

    At Heart and Hearth, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, you may request a refund within 14 days of receiving your product. Please review the details of our refund policy below:

    1. Eligibility for Refunds

    To be eligible for a refund:

    • The product must be unused and in the same condition that you received it.

    • The product must be returned in its original packaging.

    • Proof of purchase, such as an order confirmation or receipt, must be provided.

    2. Non-Refundable Items

    The following items are not eligible for refunds:

    • Gift cards

    • Products that have been used, damaged, or altered after delivery

    3. Requesting a Refund

    To initiate a refund, please follow these steps:

    1. Contact us at support@heartandhearth.store within 14 days of receiving your product. Provide your order number and a brief explanation of the reason for the refund.

    2. Our team will review your request and provide instructions for returning the product if it is eligible for a refund.

    4. Return Shipping

    • Customers are responsible for return shipping costs unless the product was defective or incorrect upon arrival.

    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without proof of delivery.

    5. Processing Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.

    • Original shipping costs are non-refundable.

    6. Damaged or Defective Products

    If your product arrives damaged or defective, please contact us immediately at support@heartandhearth.store. We will work with you to resolve the issue, including providing a replacement or full refund if applicable.

    7. Contact Us

    If you have any questions about this Refund Policy or need assistance, please contact us at: Email: support@heartandhearth.store

    Thank you for choosing Heart and Hearth. We appreciate your business and are here to help with any concerns you may have.